Refund and Cancellation Policy for Shopify design and programming.
In most cases a non-refundable 50% deposit is taken at the start of your project. We use the initial deposit to purchase theme files (if needed), design elements and to work on setting up your Shopify store and design.
For full payment up front projects, any amount after the 50% deposit may be refunded based on how many hours of work involved in the project and files and/or images and graphics purchased.
StartSellingOnline may accept a refund request in some cases (or initiate), at our discretion. An Instance where we would accept a request for a refund would be if StartSellingOnline and client are unable to work together in a communicative and professional manner or if creative differences force an end to all work. If this is the case it will always be if the amount of hours put towards the job is less than the total amount of the deposit paid for the job. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client and all work will cease. Our normal hourly rate is $29/hour
Abandoned Projects Clause
A project shall be considered abandoned after 30 consecutive days wherein StartSellingOnline has received no response, contact or activity from the client. Should a client abandon a project where the time worked exceeds that covered by any deposits paid, the client will receive an invoice for the difference (plus expenses, if applicable). In all abandoned projects, deposits are forfeit without option for reclamation. Any renewal of the project after termination will require a new agreement and deposit.
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Payment Terms & Late Payments
For projects making payments in 2 installments, we require the initial 50% deposit to start on your project, and the secondary payment prior to transferring the Shopify account with new design over to you.
*If your project is being built on an existing Shopify account, we may request the secondary payment prior to your new design being implemented into your account after finished design proof approval. Otherwise secondary payment will be requested after site implementation based on if your project is a redesign or a full setup and design.
All invoiced projects, either abandoned or finished are to be paid within 7 days of invoice. Overdue/late payments are subject to a 2% fee per month overdue.